配送ポリシー

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at kahomelanis@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

If you are mailing to a P.O. Box, please make sure there are no restrictions for your package.

Damaged or Missing Packages

If your order arrives damaged, or doesn't arrive at all, please start a claim
within 10 days of delivery through our Returns & Claims Portal.

If you added Checkout+ at checkout, your order is protected. File your claim in
the portal and, once approved, we'll send a replacement of the same item at no
extra cost.

If you didn't add Checkout+, you'll need to file a claim directly with the
shipping carrier. Please also start a claim in our portal so we have a record of
the issue on your order. We handle these case by case and will do our best to
work toward a solution that works for you.

If your item arrived with a defect rather than damage from shipping, start a
return in the portal instead and select the appropriate reason so our team can
take a look.

If you have any further questions, please don't hesitate to contact us at
support@kahomelanis.com.